We process all of the orders daily with the exception of Sundays and Holidays. None of the shipping services are operating on those days, therefore, we do not process orders on those days. Orders are processed in the morning of each day from Arizona. Thus, our time zone can be Mountain in the fall/winter months and Pacific in the spring/summer months. Typically, we will process orders up to 12 pm. So, it is possible that an order can be processed the same day the order is placed as long as it falls within our processing time. You will receive an email notification with your tracking information once a shipping label is created and the tracking information is submitted in our system. If you track it prior to the carrier picking it up and scanning it in at their facility, you will not get a location yet as to where the package is. It has to arrive at the respective carriers facility and be scanned. If an order is placed on Saturday after our processing is completed, that order will then be processed on Monday morning providing it is not a holiday.

We offer two shipping carriers: USPS & FedEx Ground. You will see a flat rate shipping option for both carriers. If you happen to be placing an order on a Friday, here are some things to consider: FedEx does not have normal operations on Saturday and Sunday. Therefore, the shipping time starts on the following Monday, which is the first business day after the weekend. USPS does have operations on Saturdays which improves the transit time. From experience, USPS Priority “Express Shipping” is a more expedited method for orders placed on Friday or Saturday.

Tracking Your Order:

You will receive a shipment notification once we create a shipping label for your order. If you have not received an email with the shipment notification, be sure to check your spam folder first. If you still don’t find anything, you can email us at: support@cupcheckgame.com

As noted above, the tracking for that shipment will not show anything until the carrier receives and scans that package at their first facility. After that scan, you will be able to see the progress when tracking the shipment. Once that package is in the carrier’s possession, it is in their control. We have no control of their operations or performance. We can help contact the carrier if you are having a problem, but often there are issues with the carrier in the city and state that the shipment is going to. We have experienced that in certain locations. In that case, it may help if the customer contacts the carrier and speaks to the local branch or office.

Delivery Address:

It is the customer’s responsibility to ensure the shipping address is correct and that you are accepting responsibility for that package once it is delivered. You are selecting a service in which the carrier knows they are going to drop the package without a signature and without someone being home. You are accepting responsibility for that package after the carrier delivers it. If your shipment will be left at your front door, or parcel common area, it could possibly get stolen. Please track and retrieve your package accordingly.

Apartment Complexes:

If you live in an apartment complex, you will need to make sure that your shipment will be accepted outside of your standard mailbox, or make arrangements with the complex to receive your package. We have experienced lost packages involved with apartment address shipments. You are purchasing something that comes in a large box that obviously won’t fit in your mailbox, thus please plan for your parcel.

PO Boxes:

USPS is the only carrier who will ship to PO Boxes. FedEx will ship to UPS Stores and FedEx Office Business Centers.

Billing Address/Shipping Address:

We encourage that your billing address and shipping address be the same address. The reason for this is to protect us and you against fraud. Identity theft allows criminals to place orders with a different shipping address in an attempt to steal the product. Due to the increase in these attempts, we strongly prefer that you use the same address for billing and shipping. If you need us to make an exception, we may require a copy of the credit card and photo ID to ensure your identity. Further, we will need to contact the credit card company so they can contact you to validate the purchase and provide an authorization code.